### Privacy Policy

At Electric Medic, we are deeply committed to protecting the privacy of our clients and website visitors. As a Master Electrician-owned local business serving Hilliard and the greater Columbus area for over 14 years, we understand that trust is the foundation of our relationship. This policy outlines how we handle your personal information with the same honesty and transparency that we bring to our electrical service calls. We collect only the data necessary to provide high-quality electrical solutions, ensuring your information is treated with professional care and respect.

### Information Collection

We collect information through several channels to better serve your residential and commercial electrical needs. When you fill out a form on our website, we collect personal details such as your name, email address, phone number, and physical address. Additionally, when you call our business number, the conversation may be recorded and transcribed to ensure accuracy in our diagnostics and service delivery. We also gather website usage data through cookies and tracking scripts, which help us understand how visitors interact with our online resources and service descriptions.

### Use of Information

The data we collect is used primarily to provide our electrical services, including scheduling appointments for panel upgrades, EV charger installations, and troubleshooting. We use your contact information to send marketing emails and SMS/text messages regarding promotions or service reminders, though you may opt out at any time. Phone numbers are retained for internal marketing and analytics to improve our customer outreach. Recorded calls are transcribed for sales training, quality assurance, and process improvement to maintain our high service standards. Furthermore, we may use your information for legal compliance when required by state or federal law.

### Cookies & Tracking

Our website utilizes industry-standard tracking tools to enhance your user experience and optimize our marketing efforts. We use Google Analytics and Google Tag Manager to monitor site traffic, Google Ads for targeted advertising, and CallRail for call tracking and recording. These services, along with other marketing scripts, use cookies to track site usage and may be used for remarketing purposes to show you relevant advertisements after you leave our site. You can manage your cookie preferences through your browser settings, though this may affect certain website functionalities.

### Third-Party Services

To operate efficiently, we may share your data with trusted third-party service providers, including CRM platforms, email marketing providers, call tracking services, and analytics partners. These partners are strictly vetted and agree to keep your information confidential, using it only to perform specific tasks on our behalf. Electric Medic does not sell your personal data to any third parties. We only collaborate with providers who align with our commitment to data integrity and client privacy.

### Data Retention and Security

We retain your personal information only for as long as necessary to provide our electrical services, maintain accurate business records, and fulfill the purposes outlined in this policy. If you wish for your data to be removed, you may request deletion at any time. To protect your information, we implement robust security measures, including encrypted connections (SSL) and restricted access protocols. Our internal systems are designed to prevent unauthorized access, ensuring that your details remain secure from the moment you request a quote until the job is completed.

### SMS/Text Message Consent

By providing your phone number, you consent to receive SMS/text messages from Electric Medic regarding your service requests or promotional offers. Consent is not a condition of purchase for any of our electrical services. Message frequency may vary based on your interactions with us, and standard message and data rates may apply. You can opt out of these communications at any time by replying STOP to any message you receive. For additional assistance, you may reply HELP to receive further instructions.

### Your Rights & Control

We believe our clients should have full control over their personal information. You have the right to request access to the data we hold about you, update any inaccuracies, or request the complete deletion of your records from our systems. Whether you are a long-term Club Membership participant or a one-time service customer, we are happy to assist with any inquiries regarding your data. Please reach out to us through our contact page to exercise these rights or to discuss how your information is being managed.

### California Privacy Rights (CCPA) and Age Restrictions

While we primarily serve the Ohio market, we acknowledge the standards set by the California Consumer Privacy Act (CCPA). California residents have specific rights to know what data is collected, to delete that data, and to opt out of data sharing. Furthermore, our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from minors; if we become aware that such data has been collected, we will take immediate steps to delete it from our servers.

### Policy Changes and Contact Us

Electric Medic reserves the right to update this Privacy Policy at any time to reflect changes in our business practices or legal requirements. Any updates will be posted directly on this page with a revised effective date. If you have any questions, concerns, or comments regarding this policy or how we handle your privacy, please visit our contact page to send us a message. We value your feedback and remain dedicated to maintaining the trust you place in our local, family-oriented business.